We achieve our mission by exhibiting the following values and competencies:

 

Compassion

  • Treat owners with respect, honesty and compassion
  • Treat animals as if they were our own
  • Treat others with kindness and understanding
     

Excellence

  • Provide highest quality care
  • Maintain the highest standards in medical and surgical services
  • Exceed client expectations
     

Customer Service

  • Provide services in a clean, safe, and friendly environment
  • Educate clients in all aspects of animal care and ownership
  • Increase public awareness
     

Culture

  • Work as a team and complement each others' talents and retain a positive attitude
  • Consistently uphold the mission and values of Bilmar Veterinary Services.
  • Seek, offer and accept constructive feedback
     

Communication

  • Exhibit a professional attitude at all times
  • Communicate clearly with clients (using non medical terminology) with timely, accurate information 
  • Communicate effectively with co-workers and doctors, relaying information necessary to provide quality services

Problem Solving/Critical Thinking

  • Use common sense in everyday business matters
  • Address clients' concerns with timely, accurate information
  • Be knowledgeable as to where to obtain accurate information
  • Stay up to date in medical practice through continuing education